Shipping Policy

1. Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays) after payment is confirmed.

During peak seasons or high order volume periods, processing time may be slightly extended. We will notify customers in case of any delay.

2. Shipping Area

We currently ship to the United States only.

3. Shipping Time

Once shipped, estimated delivery time is:

Standard Shipping: 3–7 business days

Delivery times are estimates and may vary due to carrier delays,  customer-requested changes, or other unforeseen events, weather conditions, or other external factors. We will keep you updated. For questions, contact support@sendelelight.com.

4. Shipping Fee

we offer free standard shipping on all orders.

5. Tracking Information

All orders include tracking. Once your order is shipped, you will receive a tracking number via email.

6. Lost or Delayed Packages

If your package is delayed or lost, please contact us at support@sendelelight.com. We will assist in tracking and resolving the issue with the carrier.

7.Delivery Delay Disclaimer

Due to the complexity of production and logistics, the following may extend delivery times. The seller is not liable for such delays:

Custom: Customer-requested changes to structure, size, color, or craftsmanship during production.
Customer indecision: Hesitation or frequent order changes before/at production confirmation.
Force majeure: Natural disasters, severe weather, pandemics, war, government controls, strikes, public holidays, international shipping delays, or other uncontrollable events.

If delays occur for the above reasons, we will stay in touch and help coordinate a new delivery plan, but compensation or refusal claims for such delays cannot be accepted.

Contact information
Email: support@sendelelight.com
Phone No: +1 (626) 586-1195
Address: 481 Marc Pl, Azusa CA 91702, US
Support: Mon to Fri, 9AM-6PM PT